Dear BlueShark Customers, We offer refunds on all credits that haven’t been used. Once a credit has been used it will no longer be refundable. For example, if you purchased a 3 Month Subscription and decide you want a refund before your first month ends you will be refunded for the 2 months that haven’t been used and will be charged at the monthly rate instead. Also, Please understand you’re responsible for sourcing an IPTV App/Device to stream and that we are only responsible for server-related issues.